"Understanding your digital transformation agenda.How do you meet customers real time expectation?"
Join us for a Webinar! Featuring Forrester Analyst John McCarthy
with OFS CEO Rich Napoli
Thursday, December 04, 2014 from 1:00-1:30pm ET
Digitally transforming your enterprise requires a whole new way of thinking and operating ? not only in the IT department, but throughout the entire corporation.
It all starts with re-examining your customer's journey to predict their next most likely actions, and then building your digital products and services around your customer?s needs.
The Reality: Companies that are customer experience leaders outperform their peers by nearly 30% on the S & P index. (Forrester Research, Inc., The Business Impact of Customer Experience, June 2013).
The Challenge: Customers are constantly changing their behavior faster than firms are evolving their business model, processes, and technology.
Join us for a 30-minute webinar so you can future-proof your business strategy and adapt your organization to the digital world! These topics will be covered:
Why it?s essential to understand your customer?s complete journey
How businesses today are using digital to drive engagement and revenue
How to adopt a Product Engineering Mindset to foster business agility
How to structure your organization and find the right skillsets
How to bridge the gap between customer expectations and the products you deliver
Webinar´s time (GMT -5:00) Eastern Time (US & Canada), Bogota, Lima
Your local time
Be careful! Your local time may not exactly match the one shown above due to summer time. This could happen during March and October.